Warranty Coverage Information

Updated  6-1-2021

Big Moon Products Inc. obligation for the above listed products is limited to the term set below. This warranty extends to the original purchaser only. The warranty period commences on the original purchase date through 12 months. This warranty is not transferable to subsequent purchasers. This warranty is subject to the obligations, limitations, and exclusions listed below:

Big Moon Products Inc. [BMP] warrants the above listed products against defects in materials and workmanship for a period of one (1) year from the date of original purchase. (Warranty Period).

If a defect arises and a valid claim is received by BMP within the warranty period, at its option BMP will:

  1. Repair the product using new or refurbished replacement parts,
  2. Exchange the product with a product or component that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product

If a defect arises and a valid claim is received by BMP after the first thirty (30) days of the Warranty Period, a round trip shipping and handling charge will apply to any repair or exchange of the product provided by BMP or its authorized service centers.

BMP warrants replacement products or parts provided under this warranty against defects in materials and workmanship from the date of the replacement or repair for ninety (90) days or for the remaining portion of the original products warranty, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes BMP’s property.

Obligations of Purchaser

The purchaser must establish, by dated sales slip, invoice, or installation receipt, the date of original purchase. In order to supply the customer with the most up to date service we respectfully request the purchaser to register their purchase by completing the email Warranty Registration Card within 15 days of of date of receipt of purchase to: Warranty Form.

*Items not covered: Chemicals; nutrients, grow media, meters other accessories.

Limitations and Exclusions

The warranty is limited warranty. It covers the performance system itself for the period stated. This warranty negates or limits all other warranties implied or expressed, except for those, which cannot be negated or limited by law of the state in which the product is used. BMP does not authorize or permit any party, including its agents, distributors or dealers to assume for it any other obligations or liability. In no event will BMP be liable for any claim for any damages arising from the use or loss of use, installation, or repair of the SILOGRO including, but not limited to freight damage, punctures, cuts, water and/or sewage costs, freeze damage, or water damage to surrounding areas, rooms, or furnishings.  Product specifications are subject to change without notice.

  • Neither fading, nor bleaching of the product due to misuse of chemicals or UV rays is considered a defect.
  • Commercial use of the product will void the warranty
  • Demonstration or refurbished models will carry only a 90-day warranty

Acts Invalidating Warranty

This warranty is void if the SILOGRO has been altered, misused, abused or has been repaired by an unauthorized person, or is not installed according to the factory instructions.

Other acts that will void the warranty are operating the SILOGRO without water or improper water level, use of an extension cord, improper chemical maintenance, damage from ice or freezing, low voltage or excess voltage, if applicable prolonged exposure to direct sunshine  or UV damage, defacing or removal of serial numbers.

This warranty gives you specific legal rights that vary from state to state. Specifications subject to change without notice.

Obtaining Warranty Service

Please review the purchase and online self help resources offered at Silogro FAQs before seeking warranty, customers can find answers to many of our most frequent questions. If the product is still not functioning properly after making use of the above resources, please contact our customer service center:

EMAIL:  support@bigmoonproducts.com

Call 1-888-832-3003

Manufactured by:
Big Moon Products Inc.
2621 NE 9th Ave. #1
Cape Coral, Florida 33909